P  Gunasegaram in his Question Time column has written on an issue that  has been on my mind for some time. I have always had the opinion that  the short end of the deal is always the poor maid. I am very sure that  if the agents' fees (both local and foreign) are reduced to a reasonable level, most employers would be  only too happy to give the maid an increase they deserve.
As  in most things in Malaysia, the "layering" cost is getting from bad to  worse. Costs increase without any value added. The agents always  complaint that they do not get much. If this is the case, then "open the  books". Are there people who are skimming from the top? 
We  must recognise from a practical point of view that Malaysia need these  maids. Therefore, it should be the Government's priority to look  properly into the issues. We must abolish wastages or unwarranted costs  to make us more efficient. If not, these costs will be passed on  indirectly to all anyway sooner or later.
With all the tranformation talk and all the big words and acronymns, let's talk less and do more.
Below is the article from The Star.
The Star, 8 June 2011 - Taking care of maids’ welfare
      
Question Time
By P. Gunasegaram
               
A  fair solution entails just wages, a contract to  safeguard the rights  of maids and employers, and cutting the take of  middlemen.
IT’S  a problem prickled with myriad moral and  ethical issues. Those who  employ maids are concerned with how well they  serve them at reasonable  cost, but there is an overriding need to ensure  that the welfare of the  maids is not compromised.
While   safeguards to ensure decent working conditions are lacking, net wages   are unreasonably low. Middlemen siphon off as much as half what the   maids earn in two years. The solution has to be both financial and   humanitarian.
Middle  Class Malaysia, or MCM, is spoilt. A lot of  that has to do with the  relative poverty of our neighbours. In how many  countries around the  world can the middle-class afford to have live-in  maids?
At  mid-morning coffee sessions or afternoon tea, the  conversation among  some privileged housewives turns too often to  complaints about their  maids.
But seldom do they pause to reflect that the leisure that they enjoy is due to the maids they employ. Until things change.
After   supply dried up from Indonesia when the country banned exports of  maids  to Malaysia in June 2009, MCM felt the pinch and turned to other   countries such as Cambodia with unsatisfactory results sometimes.
We   looked to Sri Lanka, India, Myanmar and Philippines to replace the  lost  numbers from Indonesia but the laments grew loud and raucous.
Those   who could not afford the Filipinos or did not like their relative   desire to have a life of their own opted instead for Cambodia.
But   the cultural and language divide often proved to be too great. If you   can’t communicate with your maid and if their way of life is too alien   from yours, then you simply can’t get much done without a considerable   amount of training.
The  crux of the matter is MCM is too  dependent on foreign maids, just as a  country we have become way too  dependent on cheap foreign manual  labour. It will not be easy to wean us  off from this and it will take  time even if we could.
Now  a  memorandum of understanding (MoU) between Malaysia and Indonesia   promises the return of maids from Indonesia, by far the main source of   maids previously. But resistance is likely to come from the middlemen in   both the countries because the MOU envisages a significant cut in what   the maid agencies receive.
Ensuring  fair wages is the most  difficult task. Maids pay six months of their  future salary to agencies  in their home countries and a further six  months to the local agency as  commission, which is paid in advance by  their employers in addition to  other fees the employers pay.
That  means maids have already lost a  year of their two years of salaries – a  ridiculous 50% of their  compensation goes to the agencies. If the  respective governments cut out  the middlemen or reduced their cuts,  maids will benefit immediately.
But   often, in both countries people have to deal with maid agencies whose   licences are often obtained by a system of connections and patronage   with links to the immigration authorities. This has to be broken.
Currently,   employers pay as much as RM6,000 in agency fees to obtain a maid, plus  a  number of other charges to the Government, medical check-ups and so  on  which over two years, will take the bill easily up to RM8,000, or  RM330 a  month over two years. Add that to the maid’s salary of at least  RM550 a  month and the figure works out to RM880 a month.
They  typically  pay six months salary in advance to the agencies, which  amounts to  RM3,300 or a total of around RM11,300 in upfront costs. If  the maid  leaves after six months, the employer has lost the agency fees  and needs  to pay up again.
To  add insult to injury, the employer has to  make a police report and  then be fined RM500 by the authorities for – I  don’t know what –  perhaps contributing to the addition of one more  illegal before he can  apply for a maid.
The  only clear winner in  this entire series of transactions is, yes, the  maid agency which not  only gets paid upfront, provides little if any  training typically and  takes hardly any risk.
The Malaysian agency takes as much as RM9,300 up front or 70% of the salary that the maid earns in two years.
If   you take out the one year in salaries (assumed to be RM550 a month)   that the maid pays out to agencies here and abroad, the Malaysian agency   alone earns 140% of the net salary of the poor maid. How unfair is   that!
Now add on  the other humanitarian aspects. Maids come here  out of economic  necessity and poor living conditions in their home  countries.
They  leave their families and friends behind, often  have no social life and  are almost completely at the mercy of their  employers.
While  many or even most Malaysians are likely to treat  their maids decently,  there are lots of others who take advantage of  them, force them to  work long hours, don’t give them a day off even if  they want to and  mistreat them in a thousand other ways.
It will be foolhardy to rely on human generosity to ensure maids’ rights.
These   should instead be written clearly into the contracts, especially the   right to a day off if maids want it, minimum hours of sleep and   categorising the kind of work they should be doing. And it is important   that these rights are explained to the maid.
Yes,  I can hear the  complaints already. What if the maids run off with  their boyfriends, or  keep bad company, or don’t want to continue with  their work?
Well,   as with any other job, that’s risk that the employer has to bear   together with his agency. Maids are not chattel to be owned, used or   abused by their employers.
As  prickly as the maid problem is it  can be mitigated by cutting  profiteering, recognising the rights of  maids and giving them an avenue  for redress, and safeguarding the rights  of employers by getting  agencies to share risks and be more  responsible. Essentially, that’s  all it takes.
In the longer term, we should look towards weaning ourselves off maids and any other kind of cheap labour.
Until the next time, cheers.